Preamble

The data provision requirements apply to National Vocational Education and Training Regulator, NVR, registered training organisations and decisions of the National VET Regulator.

Purpose 

The Quality Indicators are survey tools used by all RTO’s in Australia. This gives the government evidence-based data that assists in evaluation of the Australian vocational education and training system.  The requirements for RTO’s are provided in the National Vocational Education and Training Regulator (Data Provision Requirements) Instrument 2020. 

These Policies and procedures assist The Di Pacci Coffee Company, RTO 45805, to meet the requirements of the following standards:

Clause 2.2. The RTO:

        b) systematically evaluates and uses the outcomes of the evaluations to        continually improve the RTO’s training and assessment strategies and practices. Evaluation information includes but is not limited to quality/performance indicator data collected under Clause 7.5, validation outcomes, client, trainer and assessor feedback and complaints and appeals.

Clause 7.5. The RTO provides accurate and current information as required by the Data Provision Requirements as updated from time to time.

Clause 8.1. The RTO cooperates with the VET Regulator: 

        c) by providing quality/performance indicator data;

Procedure 

Information to maintain compliance with quality indicator reporting will come from: 

https://www.asqa.gov.au/ (Australian Skills Quality Authority, ASQA)

• Data Collection and Provision
• Standards for Registered Training Organisations (RTOs) 2015, Clause 7.5 and the User Guide 
• Guidance and Resources area – Guidance for Providers 

https://www.acer.org/au (Australian Council for Educational Research, ACER)

• This website linked through ASQA provides PDF files of the surveys and the Guides for RTO’s. These resources are used for the survey questions and  assists us to identify the sampling and conduct of the surveys.

The two quality indicator surveys 

The Learner engagement questionnaire - 35 items provide measurement of these areas.

Training Quality

Trainer/assessor Quality - competence and effectiveness of trainer/assessors and teachers

• Overall Satisfaction - overall satisfaction with the education and training
• Effective Assessment - appropriateness and effectiveness of assessment
• Clear Expectations - clarity of training plan and approach
• Learning Stimulation - extent to which learning stimulated people to learn

Work Readiness

• Training Relevance - relevance of the training for work
• Competency Development - assessment of competencies developed in the training

Training Conditions

• Training Resources - quality and appropriateness of learning resources
• Effective Support - support provided to help people learn

Learner Engagement

• Active Learning - participation in active learning linked with high-quality outcomes

The Employer satisfaction questionnaire – 30 items provide measurement of these same areas. 

Training Quality

Trainer/assessor Quality - competence and effectiveness of trainer/assessors and teachers

• Overall Satisfaction - overall satisfaction with the education and training
• Effective Assessment - appropriateness and effectiveness of assessment

Work Readiness

• Training Relevance - relevance of the training for work
• Competency Development - assessment of competencies developed in the training

Training Conditions

• Training Resources - quality and appropriateness of learning resources
• Effective Support - support provided to help people learn

How The Di Pacci Coffee Company will collect the data and report to ASQA 

We survey using these methods

• Learner surveys will be gathered in printed surveys in courses or through SurveyMonkey. 
• Employer surveys will be gathered through SurveyMonkey or direct interview 
• Data is exported and submitted following the ASQA procedures. 

Quality indicators reporting requirements – annual summary report by 30 June each year 

• RTOs are required to submit data relating to the quality indicators on or before 30 June of each year. This data will relate to the previous calendar year. For example, the data due on 30 June 2024 will relate to the activities of the RTO undertaken between 1 January 2023 and 31 December 2023
• The quality indicator summary report is a template on the ASQA website. 
• The final date submissions will be accepted is 30 June every year. Non-submission by the due date, or the submission of an incomplete summary report, will affect an RTO's risk rating.
• Quality Indicator data resources and support is listed above and bookmarked on the ASQA website. We will check for currency at a minimum every year. 
• Keep up to date by subscribing to newsletters and receiving notifications from ASQA. 

Quality assurance - How we use the quality indicator surveys in the RTO 

 

These surveys provide useful data on performance in our RTO. 

• We will analyse the survey responses 
• We will act on negative ratings and feedback immediately 
• The data will be part of our internal review and self –assessment reviews against the Standards for Registered Training Organisations (RTOs) 2015