We provide the best possible technical support in the industry. If you have machine emergency or breakdown; Call Dipacci!
We stock a large range of spare parts at our Sydney showroom and have four Service Technicians on-site. Our Technicians are trained to service and repair all of the brands of coffee machines and grinders that we stock and more. We provide servicing for domestic and commercial machines at our Sydney showroom or we can come to you. To book a technician to come to you please call or email us.
Where are you located?
We are located at 97-99 Chapel Street, Roselands in Sydney.
Do I need to make a booking?
For servicing at our showroom (You bring your machine to us), there is no need to make a booking and you can just drop your machine off to us whenever is convenient for you.
For servicing at your location (Cafe, restaurant etc..) you will need to make a booking so it is best to call us to arrange a time.
How much does servicing cost?
We charge $100 per hour for labour and then parts ON TOP of this amount. Any servicing that requires us to come to your location will also incur a service call fee ($100) and possibly travel costs (Depending on distance).
For servicing/repair at our showroom we require the first 60 minutes to be paid for upfront ($100) In this time we will diagnose as best we can and let you know how much the rest of the service is likely to cost and give you a quote.
How long does servicing take?
There is no set time for how long servicing can take so please be prepared to leave your machine with us. It depends on what sort of work needs to be done and if the parts are available right away.
What machines do we service?
We service all of the brands of machines we sell and more. If we do not sell the brand of machine you have we still might be able to service it so best to contact us before bringing it in.
** If machine is not picked up after 7 days of completion of work Storage Fee of $49.00 per day for commercial and $19.00 per day for domestic machine will be applied. **
We do not service these brands: Jura, Gaggia,tanium, Saeco, Miele, Sunbeam, Breville, De Longhi, Krups, Illy, Nespresso, All Gaggia manual models