FAQ

Frequently Asked Questions

Everything you need to know about Di Pacci Coffee Company — Australia's coffee machine, grinder & coffee bean specialist since 2010

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Shipping & Orders

Yes. Di Pacci offers free shipping Australia-wide on all orders over $200, including coffee machines and grinders. All coffee beans ship free regardless of order value. Orders under $200 have a shipping fee calculated at checkout based on your location and item size.
Di Pacci offers same-day dispatch for orders placed before 2:00 PM (AEST) on business days. Orders placed after 2 PM or on weekends are dispatched the next business day. You'll receive a tracking number by email once your order ships.
Yes, Di Pacci ships worldwide. International shipping costs and delivery times vary by destination. We also have dedicated stores in New Zealand, Singapore, the UK, and the USA — you may find faster, cheaper shipping through your local Di Pacci store. Email support@dipacci.com.au for an international shipping quote.
Yes. Once your order is dispatched, you'll receive a tracking number by email to follow your delivery through the courier's website. If you haven't received tracking details within 1 business day of ordering, contact support@dipacci.com.au.
Yes. Di Pacci has physical showrooms in Sydney, Melbourne, Port Macquarie, Queensland, and Perth. You can visit in-store to browse and buy, or arrange click & collect on online orders. Contact us to confirm stock availability before visiting.
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Coffee Machines & Products

Home coffee machines are built for low-volume use — typically 1–20 cups per day for personal or family use. Commercial coffee machines handle high-volume output of 50–500+ cups per day, designed for cafés, offices, and hospitality. Unsure which suits you? Call Di Pacci on (02) 9758 0760.
Yes. Di Pacci stocks a large range of pre-owned home and commercial coffee machines and grinders. Every pre-owned machine is inspected, serviced, and supplied with a serial number, and carries a 3-month parts warranty. It's a great way to get a premium machine at a reduced price. Browse the pre-owned collection here.
Yes. All new coffee machines and grinders come with a 1-year Di Pacci warranty and a serial number. Pre-owned machines carry a 3-month parts warranty. Full warranty terms are listed on each product page's Warranty tab, or contact us for details on a specific machine.
Yes. Di Pacci offers custom commercial coffee machines — ideal for cafés and businesses wanting a branded or bespoke machine — plus coffee machine customisation accessories. Contact our team to discuss your requirements.
Yes. Di Pacci offers home and commercial coffee machine package deals that bundle machines with grinders and accessories at a reduced price. You can also use the "Make a Package" tool to build your own custom bundle.
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Finance & Payment

Yes. Di Pacci offers flexible finance options so you can spread the cost of your machine, available on both home and commercial equipment. Visit the Finance Options page for details and to apply.
Di Pacci accepts all major payment methods including Visa, Mastercard, American Express, PayPal, and bank transfer, plus Afterpay and Zip. Finance is available through our finance partners. For large commercial orders, contact us to discuss payment arrangements.
Yes. Di Pacci offers Afterpay and Zip at checkout, so you can spread the cost of your coffee machine, grinder or accessories into interest-free instalments. Both are available on eligible online orders — just select Afterpay or Zip as your payment method at checkout.
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Service, Repairs & Hire

Yes. Di Pacci has an in-house Sydney service and repair team for both home and commercial coffee machines — every warranty claim, repair and installation is handled directly by our own technicians, not outsourced. Visit the Service & Repairs page or call (02) 9758 0760.
Yes. Di Pacci offers short-term and long-term coffee machine hire, ideal for events, offices, or trying before you buy, plus coffee cart hire for events in Sydney. Visit the hire page for details.
Yes. Di Pacci specialises in office coffee solutions — from machine supply and installation to ongoing servicing and coffee bean supply. Whether you have 5 or 500 staff, we can tailor a workplace solution. Learn more here.
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Barista Training

Yes. Di Pacci offers a range of barista training including 1-on-1 sessions, group classes, latte art coaching, and nationally recognised courses. Whether you're a complete beginner or a café professional, there's a course for you. View all training options here.
Yes. As Registered Training Organisation #45805, Di Pacci delivers nationally recognised training including the Prepare & Serve Espresso Coffee unit and Food Safety Supervisor certification, recognised across Australia. Learn more here.
No experience is required. Di Pacci's barista courses cater to complete beginners through to working café professionals — from learning the basics of espresso extraction and milk texturing to advanced latte art and workflow. Trainers tailor each session to your skill level.
Barista training is run at Di Pacci's Sydney HQ, where you'll train hands-on with commercial espresso machines and grinders. Both 1-on-1 and group sessions are available. Contact us on (02) 9758 0760 to check upcoming dates and book your spot.
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Coffee Beans & Subscriptions

Yes. Di Pacci Coffee Co. roasts its own coffee beans fresh in Sydney, with a range of specialty blends — After Dark, Arabian, By The Bay, Elements, Hurricane, Sydney Road, and Signature — plus single origin options. All coffee beans ship free Australia-wide. Try a sample pack before committing to a favourite.
Yes. Di Pacci offers prepaid coffee bean subscriptions with free shipping, so you never run out of your favourite blend — a convenient, cost-effective way to keep your coffee fresh. View subscription options here.
Yes. Di Pacci roasts to order at its Sydney roastery, so your beans are dispatched fresh rather than sitting in a warehouse for months. Beans are available as whole bean or ground, in 250g, 500g, 1kg and bulk 4kg packs to suit home baristas, cafés and offices.
Yes. Di Pacci offers a coffee bean sample pack so you can taste all four signature blends — By The Bay, Sydney Road, Elements and After Dark — before committing to a favourite. It's the easiest way to find your perfect roast, risk-free. Shop the sample pack here.
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Contact & Support

You can reach Di Pacci by:

📧 Email: support@dipacci.com.au
📞 Phone: (02) 9758 0760
🏪 In-store: Sydney, Melbourne, Port Macquarie, Queensland & Perth

Our team is available during business hours, Monday to Friday.
Yes. Di Pacci is an Australian-owned brick & mortar business with showrooms in Sydney, Melbourne, Port Macquarie, Queensland and Perth, where you can see, touch, and test machines in person. Our staff can help you find the right machine. Find your nearest store here.
If you experience any issue with your order, contact the Di Pacci support team as soon as possible at support@dipacci.com.au or call (02) 9758 0760. We're committed to resolving issues quickly and making sure you're satisfied with your purchase.
Di Pacci's support team is available Monday to Friday during business hours. Showroom hours vary slightly by location — Sydney (Roselands) is open Mon–Fri and Saturday mornings. Check the Our Stores page for each showroom's exact hours before visiting.
Di Pacci is an Australian-owned business headquartered in Sydney, with showrooms in Sydney, Melbourne, Port Macquarie, Queensland and Perth. Our Sydney HQ and roastery is at 97–99 Chapel St, Roselands NSW 2196. See all store locations here.
Yes. Di Pacci's specialists are happy to help you choose the right machine, grinder or coffee beans for your needs — whether you're setting up at home, fitting out a café, or supplying an office. Call (02) 9758 0760, email support@dipacci.com.au, or visit a showroom to see and test machines in person.