Yes! We offer FREE shipping Australia-wide on all orders over $200, including coffee machines and grinders. Orders under $200 will have a shipping fee calculated at checkout based on your location and the size of the item.

We offer same-day dispatch for orders placed before 2:00 PM (AEST) on business days. Orders placed after 2 PM or on weekends will be dispatched the next business day. You'll receive a tracking number via email once your order is on its way.

Yes, we ship worldwide! International shipping costs and delivery times vary by destination. We also have dedicated stores in New Zealand, Singapore, the UK, and the USA — you may find faster and cheaper shipping through your local Di Pacci store. Please contact us at support@dipacci.com.au for international shipping quotes.

Absolutely. Once your order is dispatched, you'll receive a tracking number by email. You can use this to track your delivery through our courier's website. If you haven't received your tracking details within 1 business day of ordering, please contact us at support@dipacci.com.au.

Yes! We have physical showrooms in Sydney, Melbourne, Port Macquarie, Brisbane, and Perth. You can visit us in-store to browse and purchase, or arrange click & collect on online orders. Contact us to confirm availability before visiting.

Home coffee machines are designed for low-volume use (typically 1–20 cups per day) and are built for personal or family use. Commercial coffee machines are built to handle high-volume output (50–500+ cups per day) and are designed for cafés, offices, and hospitality environments. If you're unsure which is right for you, our team is happy to help — call us on (02) 9758 0760.

Yes! We stock a large range of certified pre-owned home and commercial coffee machines and grinders. All pre-owned machines are inspected, serviced, and come with a serial number. They're a great way to get a premium machine at a reduced price. Browse our pre-owned collection here.

Yes. All new coffee machines and grinders come with a manufacturer's warranty and a serial number. Warranty terms vary by brand and model. Pre-owned machines also come with a warranty — please check the individual product listing or contact us for details on specific machines.

Yes! Di Pacci offers custom commercial coffee machines — perfect for cafés and businesses wanting a branded or bespoke machine. We also offer coffee machine customisation accessories. Contact our team to discuss your requirements.

Absolutely! We have a range of home and commercial coffee machine package deals that bundle machines with grinders and accessories at a great price. You can also use our "Make a Package" tool to build your own custom bundle.

Yes! Di Pacci offers flexible finance options so you can get the machine you want without paying everything upfront. This is available for both home and commercial equipment. Visit our Finance Options page for details and to apply.

We accept all major payment methods including Visa, Mastercard, American Express, PayPal, and bank transfer. Finance options are also available through our finance partners. For large commercial orders, please contact us directly to discuss payment arrangements.

Yes! Di Pacci has an experienced service and repair team for both home and commercial coffee machines. Whether your machine needs a routine service or a complex repair, we can help. Visit our Service & Repairs page or call us on (02) 9758 0760.

Yes! We offer both short-term and long-term coffee machine hire, ideal for events, offices, or trying before you buy. We also offer coffee cart hire for events in Sydney. Visit our hire page for more information.

Absolutely. We specialise in office coffee solutions — from machine supply and installation to ongoing servicing and bean supply. Whether you have 5 or 500 staff, we can tailor a solution for your workplace. Learn more here.

Yes! Di Pacci offers a range of barista training options including 1-on-1 sessions, group classes, latte art coaching, and nationally recognised courses. Whether you're a complete beginner or a café professional, we have a course for you. View all training options here.

Yes. We offer nationally recognised training including the Prepare & Serve Espresso Coffee unit and Food Safety Supervisor certification. These qualifications are recognised across Australia and can enhance your career in hospitality. Learn more here.

Yes! Di Pacci Coffee Co. has its own range of specialty coffee blends including the After Dark, Arabian, By The Bay, Elements, Hurricane, Sydney Road, and Signature Blends — as well as single origin options. We also offer a sample pack so you can try before committing.

Yes! We offer prepaid coffee bean subscriptions so you never run out of your favourite blend. It's a convenient and cost-effective way to keep your coffee supply fresh. View subscription options here.

You can reach us by:

📧 Email: support@dipacci.com.au
📞 Phone: (02) 9758 0760
🏪 In-store: Sydney, Melbourne, Port Macquarie, Brisbane & Perth

Our team is available during business hours Monday to Friday.

Yes! We're an Australian-owned brick & mortar business with showrooms across Australia where you can see, touch, and test machines in person. Our knowledgeable staff can help you find the perfect machine for your needs. Find your nearest store here.

If you experience any issue with your order, please contact our support team as soon as possible at support@dipacci.com.au or call (02) 9758 0760. We are committed to resolving any issues quickly and ensuring you're completely satisfied with your purchase.